Insurance Claims Filed From Smart Phones More Than Tripled In One Year ... - Hartford Courant (blog)

The number of people using their iPhone, Android or other smart phone to file an insurance claim with The Travelers Cos. more than tripled in the first months of 2011 compared with last year.

Travelers launched a free mobile application "Auto Accident Help" for iPhone, BlackBerry and Android phones in early 2010. The number of claims filed tripled in the first four months of 2011 compared with the same period in 2010, according to a Travelers analysis of claims.

"Our claims analysis reveals that at the time of an auto accident, it is convenient for individuals to report the claim through their mobile device so they can quickly begin the process of getting their car back to the condition it was in before the accident took place," said Jay Gauthier, vice president of personal insurance marketing at Travelers.

Travelers would not disclose the number of claims it received, saying the information is proprietary. But the company did say that 70 percent of claims filed through mobile devices were for auto insurance, 28 percent were for property claim and the other 2 percent were for business insurance property claims and business auto claims.

Thirty-six percent of people with cell phones in the U.S. have smart phones, according to research released in April by The Nielsen Company.

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